Microsoft is testing an Xbox AI chatbot that actually sounds useful

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Microsoft confirmed reports that it's testing an animated, AI-powered Xbox Support Virtual Agent to help users with issues.

Microsoft's heavy investment in artificial intelligence continues with the arrival of an AI-powered chatbot for Xbox. Unlike ChatGPT or Gemini, the Xbox chatbot won't tell you about the world or write code for you. Instead, it will be a tool to automate support tasks. The Verge reports that the chatbot is part of a larger effort to inject more AI into Xbox platforms and services.

The prototype makes it easier and quicker for players to get help with support topics using natural language, taking information from existing Xbox Support pages.” In recent days, Microsoft has given more users access to the Xbox Support Virtual Agent, but it's still not clear if or when it will roll out to the public. The Verge also explained how the chatbot works.

 

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