Microsoft is going hard on AI on all fronts of its business, and that includes Xbox. This has been stated by leadership before, but how exactly that would make its way into the Xbox ecosystem has been unclear. Gen AI games? Furious console war debates with ChatGPT? Not exactly.has a new report that Xbox AI chatbots are being tested which would include an “embodied AI character” . But the purpose is simply to automate Xbox support tasks.
“We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text,” says Haiyan Zhang, general manager of gaming AI at Xbox, speaking to The Verge. “The prototype makes it easier and quicker for players to get help with support topics using natural language, taking information from existing Xbox Support pages.
This support bot is still in testing and it’s unclear when it might be rolled out widely, assuming it works. As for where Xbox AI goes from here, it’s anyone’s guess, but you can bet it’s something they’ll try to press as an advantage over Sony and Nintendo, given the full weight of Microsoft’s AI ambitions and tech behind it. This is just the start, for better or worse.
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