PS5 owners lose access to hundreds of games as digital purchases wiped from their accounts

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A strange bug is removing people's games on PlayStation 4 and 5, and Vita, and Sony doesn't have a fix.

If you buy digital games, you might have a problem on your hands A strange bug is removing people’s games on PlayStation 4 and 5, and Vita, and Sony doesn’t have a fix. It wasn’t long ago that PlayStation sparked fan outrage when it said it would remove Discovery video content from people’s libraries, even though they had paid for it. PlayStation later backtracked, but a similar, unintentional, issue has now come up: a random bug that’s wiping digital games from people’s libraries.

Dsuds became aware of the bug when they tried to launch Helldivers 2 but got error message ‘CE-117773-6’. They then tried to ‘Restore license’ in their account settings, which wiped their library. They advise against trying to restore the licenses, as they believe that’s what triggered the bug in the first place. PlayStation has yet to comment on the issue publicly, but it is aware of it, according to Dsuds. Metro has also reached out to Sony for comment.

 

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