to BetMGM and Fanatics sportsbooks after the companies allowed players to place bets while on a voluntary self-exclusion list. The betting operators reported the issue to the regulator, and both sportsbooks have agreed to pay the $2,500 fines they were given.
In the summer of 2023, BetMGM transferred its platform onto a single wallet system, allowing players to share funds in their BetMGM accounts across all U.S. states where the operator is licensed. Additionally, it switched from a state-by-state self-exclusion system to one integrated system across the U.S.
Due to an account not migrating properly, an Indiana player who was on a voluntary self-exclusion list was able to create a new BetMGM account in October. Between Oct. 25 and Jan. 11, the BetMGM player deposited $310, wagered $443, and withdrew $107.50. BetMGM closed the account on Jan. 11 and reported the incident to the Indiana Gaming Commission on Feb. 2.
The Fanatics breach came when a player with a year-long self-exclusion starting Dec. 4 got access to his account as Fanatics transitioned its platform from PointsBet. The customer got back into the account, deposited $1,300, and made bets worth $3,208 before Fanatics noticed the error and suspended the account on March 24. The sportsbook also refunded the $1,100 the player had remaining. for offering bets on a state college football bowl game.